Million CeX Customers Affected in 'Sophisticated' Data Breach

31 August, 2017, 01:23 | Author: Lorraine Moran
  • Up to two million online customers of CeX at at risk from attackers- but no information of in-store customers has been compromised.               Image Getty

CeX has admitted it's been the victim of an "online security breach" which puts as many as two million customers at risk. However, there's no indication that in-store personal membership information has been exposed in the breach.

"Late a year ago, we suffered what we believed to be a low-level breach in our online United Kingdom website security, along with a phishing attempt".

The company says they are taking the matter "extremely seriously", and has issued guidelines and advice for customers whose personal data may have been accessed.

CeX has been at the forefront of security, being one of the first major retailers to accept Bitcoin, but has also been accused in the past of selling devices with users' data still intact.

CeX said in its announcement that a "small amount of encrypted data from expired credit and debit cards may have been compromised" in the breach. Last night, CEX contacted customers via email to inform them to change their passwords as their data may have been stolen.

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This is on top of what CeX stresses was always a robust security system, which it says was continually updated.

Javvad Malik from the security firm Alien Vault told the BBC that it was "surprising" that Cex still stored customer card details "prior to 2009". The company does admit that this wasn't enough, stating: 'Clearly however, additional measures were required to prevent such a sophisticated breach occurring'. CeX warns that it's "precautionary measure" so customers can protect themselves further attacks in the event of attackers cracking passwords - especially those which aren't complex. "Together we have implemented additional advanced measures of security to prevent this from happening again", the company added. "We ceased storing customer card details in 2009".

CeX advised people affected by the breach to change their passwords on any site that uses a similar password.

"With GDPR looming, it is essential that companies take a hard look at the data it stores and processes and for what purposes".

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